Whether you’re closing for Christmas or opening longer, your customers need clear, up-to-date information when they call you.

Considering that 77% of consumers still believe that a phone call is the most effective way to get a quick answer, new Music on Hold messaging can help you increase sales and customer service scores and there’s so much you could use that time for!

CALL US TO DISCOVER WHAT NEW MUSIC ON HOLD COULD DO FOR YOUR BUSINESS

How to optimise your Music on Hold for Christmas!

• Answer commonly asked questions to reduce your average call length and provide speedier resolutions to customer enquiries
   
• Address delays in call answer times if demand increases significantly and let callers know that their time is appreciated
   
• Use their time on-hold to educate them about why they should buy from you, your USPs or even upsell premium products and services
   
• Increase the likelihood of callers making a purchase, by reducing perceived wait times and reducing the chance of them hanging up or looking online
   
• Add a little holiday spirit to your on-hold experience to increase engagement and make sure calls get off to a positive start

We can turn around your new Music on Hold messages in 48-hours flat! Plus, we have a range of Christmas themed backing tracks to help you set the scene and get your callers in the festive mood. So, get in touch today and we can help you decide on your message and soundtrack, to provide the best possible on-hold experience to your customers!