Managed IT Support
IT is an integral part of any business, which is great when everything’s going according to plan. But when little computer niggles are turning into big problems that cost you time and money, it’s time to look for a different way to do things. At S2 Group it’s our privilege to not only take care of common IT issues, but to help organisations develop strategies that deliver real value.
From the outset we’ll have your best interests at heart, providing the best possible services and IT solutions to suit your individual business. We work hard to stay at the forefront of modern technology, which combined with our exceptional customer care skills means we consistently go above and beyond expectations. We cover the full range of IT support services, so whether you’re calling the helpdesk or looking for a partner to guide you through a new strategic decision, you can count on us to lighten the load.
Onsite IT Support
We deliver comprehensive in-house IT support services which give you all the benefits of your own dedicated team without eating into your resources. From one-off tech issues to large scale migrations and system set-ups, we guarantee your IT needs will always be handled by experienced and knowledgeable professionals.
Pay As You Go
We appreciate that you might not be ready for a long term commitment, so we’re happy to offer our services as and when you need them. This is a great solution for organisations who are just looking for a little bit of extra support during busy periods or need a fresh perspective on a new project. No ties, no hassle, just expert help that works for you.
Remote Support
Gone are the days when computer issues could only be dealt with on-site. Today’s Cloud technology means a huge range of enquiries can be handled quickly and efficiently without having to set foot inside your office.
Our remote support services include round the clock r monitoring, enterprise class management systems and tailor made security solutions to give you total peace of mind. But that doesn’t mean you’ll miss out on the personal touch - you’ll always be able to chat to a real person if you need us and we’ll still visit you on-site for more complex issues.
Our Managed IT Support services at a glance:
- Enterprise class solutions
- Phone/email support
- Dedicated account manager
- 24/7 monitoring
- Technical and strategic reviews
- Consultancy and project management
- Data migrations
- Fast response and resolution times
- Service delivery reports
- Proactive protection against cyber crime
- Backups
- Helpdesk during office hours
- Unlimited PC, server and network management